BROSH POLICIES
Prices for the products on this website exclude VAT at 20.0% and will be added on automatically at checkout.
Note: During VAT Free sales periods any VAT Free discounts will not be applied to Bundle products and other selected singular lines including Olaplex, GK Hair, Slick Gorilla, ghd plus more. Free Next Day Delivery option for orders over £150 will not be available.
By accessing this website, and using the information herein, you hereby agree to be bound by the terms and conditions set out below. If you do not wish to be bound by the said terms and conditions you should not continue to access or use the site.
By purchasing any item from the website you are declaring that you are aware of how the products are to be used, thus we claim no responsibility if any product is misused due to negligence.
We do not deliver to PO Box numbers.
Late delivery does not entitle you to refuse or cancel the order. Bank holidays are not considered a working day.
Delivery will be by APC, Fedex, Royal Mail, or any other delivery system of our choice.
Orders delivered may be subject to a delivery charge.
Signing for goods accepts the goods into your care, and confirms that these have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels. Requested safe spaces: If you have requested for your parcel to be left in a safe space or with a neighbour and this goes missing, we will not be liable or required to take further action.
In the event of customer absence at the time of deliver, an attempt will be made by the courier to re-deliver another day. Any request to deliver to an alternative address, after repeated failed attempts by the courier, will incur extra postage charges.
Orders despatched by airmail, please allow 7-14 working days.
We reserve the right to choose any method of shipping.
Due to strict hygiene regulations Chris & Sons Ltd cannot accept the return of scissors, clippers, razors, hair extensions that have been used or other items returned in an unacceptable condition.
A signature may be required upon receipt of all orders.
The user will indemnify Chris & Sons Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
Whilst all reasonable endeavours have been made to check the accuracy of the information contained within this site, Chris & Sons Ltd does not warrant the accuracy of the information contained herein. Further, Chris & Sons Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Chris & Sons Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the user’s access to any other providers, operators, organisations or persons referred to directly or indirectly within this website.
All orders placed by you will be treated as an offer to purchase the goods or services from Chris & Sons Ltd and we have the right to reject such offers at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services, whichever is the later. Orders are subject to acceptance and availability. If there is a problem with your order you will be refunded.Due to GDPR regulations, in the event that your item is faulty or you return an item for a refund, the refund can only be made to the original payment method. We are unfortunately not able to amend this to a different card.
All items are guaranteed according to the manufacturer's warranty.
Items under the furniture category marked as ‘dropship’ are ordered specially for the customer, sometimes from abroad. Returns or cancellations of orders for any dropship furniture, or bespoke furniture, will be at the discression of Chris & Sons, and is sometimes not possible. Logistics of the return where applicable will be the customers responsibility.
The length of the warranty on these items varies between 6 months to 3 years, depending on the product. This warranty will entitle the customer to either replacement parts or replacement products, depending on the item and reason of fault. Accidental damage and fair wear and tear of fabric is not covered.
To find out the length of the warranty for a particular item, and what it covers, please contact us.
Website Acceptable Use Policy (AUP)
1. Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.
2. Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website, all materials including images and software on the website. Subject to the licence below, all our intellectual property rights are reserved.
3. Licence to use website
You may view, download for caching purposes only, and print pages from the website, provided that
(A) You must not republish material from this website including republication on another website, or reproduce or store material from this website in any public or private electronic retrieval system.
(B) You must not reproduce duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
(C) You must not edit, attempt to edit or otherwise modify any material on the website.
4. Limitations of Liability
The information on this website is provided free-of-charge; you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
5. Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. If we provide you with a username and password to enable you to access restricted areas of our website or other content or services, you must ensure that that username and password is kept confidential. You accept responsibility for all activities that occur under your username and/or password. We may disable your user username and password, at our sole discretion, if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
6. Variations
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
7. Entire Agreement
These terms and conditions, together with all our 'Legal Documents', constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
8. Law & Jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
9. Click and Collect
Collection services are 9am - 5pm Monday to Friday and 10am - 2pm Sunday.
You will receive a second email when your collection is ready, however orders placed between 9am – 2pm on Monday to Friday will normally be ready for collection after 3:30pm, however it can take up to 24hrs.
During Bank Holidays our collection services will be suspended, however you can still place new orders to be collected 24hrs after our store has re-opened.
During VAT FREE sales same day collection cannot be guaranteed, collection will be ready within 24hrs after order has been placed.
Orders of £75.00 (exc.vat) or over qualify for FREE Mainland UK Delivery (2 to 5 days, please choose the free delivery option at the checkout).
Order before 3pm for Next Day Delivery (please choose the next day delivery option at the checkout, weekends and bank holidays are not included - costs may apply).
For same day dispatch on Royal Mail 24, 48 or Special Delivery services, orders must be placed by 3pm, this applies Monday to Friday only, bank holidays are not included. Bank holidays are not considered a working day
Orders placed Friday after 3pm on an upgraded shipping service will be dispatched Monday, please note that the Monday is not included in the delivery estimate.
Orders between £1.00 and £29.99 Sterling (exc.vat) will be charged at £2.79 for shipping to mainland UK
Delivery charges to The Channel Islands, Offshore Islands, Highlands, Scottish Islands, Europe and the rest of the world will vary according to the destination and weight of the parcel. We will always endeavour to obtain the most competitive price, therefore we price each order individually.
Prices for the products on this website and the shipping charges above are excluding VAT at 20.0% and will be added on automatically at checkout.
Delivery will be made to the address specified when you make the order.
Requested safe spaces: If you have requested for your parcel to be left in a safe space or with a neighbour and this goes missing, we will not be liable or required to take further action.
For all UK orders, we aim to deliver items within 7 working days (weekends and bank holidays not included). Whilst we make every effort to ensure all deliveries are completed within the said time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are unable to deliver an item within the delivery time given.
A signature may be required at delivery. By placing an order you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery. A signature may be required for orders by a person aged 18 or over. Please ensure someone aged 18 or over is available to sign for goods delivered.
In the event of customer absence at the time of deliver, an attempt will be made by the courier to re-deliver another day. Any request to deliver to an alternative address, after repeated failed attempts by the courier, will incur extra postage charges.
We do not deliver to PO Box numbers.
Late delivery does not entitle you to refuse or cancel the order.
Delivery will be by APC, Fedex, Royal Mail, or any other delivery system of our choice.
Orders despatched by airmail, please allow 7 - 14 working days.
When ordering salon furniture, we will inform you of the estimated delivery time shortly after receiving your order. As some items are not despatched by our courier, they may therefore take a little longer. Some furniture items purchased may be subject to additional carriage charges. Prices will be available on application. Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled.
Furniture & equipment orders that are cancelled more than 5 working days after being placed, will be charged at 20% of the value of the goods.
Whilst all reasonable endeavours have been made to check the accuracy of the information contained within this site, Chris & Sons Ltd does not warrant the accuracy of the information contained herein. Furthermore, Chris & Sons Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Furthermore, Chris & Sons Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organisations or persons referred to directly or indirectly within this website.· All items are guaranteed according to the manufacturer's warranty.
Returns Policy
Please note we do not allow returns on our clearance items unless the product is faulty.
This applies to items purchased from this site only.
Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it can not be returned to us, this will be decided for on a case-by-case basis.
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you.
Any Post & Packing charges by Chris & Sons Ltd will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.
Please note: we can only accept the return of opened items if they are faulty.
Goods are offered subject to availability. In the event of non-availability of goods, we reserve the right to rescind the contract.
Prices and manufacturers' specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.
Claims for damaged goods must be notified within 24 hours of receipt, please inspect goods immediately. If packaging is visibly damaged the parcel should be refused as we reserve the right to deny liability. For suitability of goods please contact the manufacturer.
Orders delivered may be subject to a delivery charge, click here to see Shipping Policy
Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
The cardholders name and address and delivery address must be the same for the 1st order.
We do not deliver to PO Box numbers.
Our company policy is to despatch goods within 48 hours of receiving your order (excluding weekends), however this can vary subject to availability of stock. Times quoted are made in good faith, but shall not be binding. Chris & Sons Ltd cannot accept responsibility for transport delays causing late delivery.
Late delivery does not entitle you to refuse or cancel the order.
Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled unless we are informed within 5 working days after the order is placed.
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return.
Furniture & equipment orders that are cancelled more than 5 working days after being placed, you will be charged 20% of the value of the goods as well as the delivery charge.
All orders placed by you will be treated as an offer to purchase the goods or services from Chris & Sons Ltd and we have the right to reject such offers at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services, whichever is the later. Orders are subject to acceptance and availability. If there is a problem with your order you will be refunded.
Due to strict hygiene regulations Chris & Sons Ltd cannot accept the return of scissors and razors.
Clippers and trimmers can only be returned if unused and in the same condition item was sent unless faulty.
Clipper, trimmer and shaver blades, leads and chargers are classed as perishable and are not covered under warranty.
Warranty may be voided if proper care has not been taken of clippers, trimmers and shavers and returns are subject to testing.
We reserve the right to choose any method of shipping.
The user will indemnify Chris & Sons Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
Whilst all reasonable endeavours have been made to check the accuracy of the information contained within this site, Chris & Sons Ltd does not warrant the accuracy of the information contained herein. Further, Chris & Sons Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Chris & Sons Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organisations or persons referred to directly or indirectly within this website.
All items are guaranteed according to the manufacturer's warranty.
Your statutory rights are not affected.
PRIVACY POLICY
Chris and Sons Limited is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Chris and Sons Limited is the data controller of the personal data collected via or in connection with Chris and Sons Limited.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
- Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile)
- Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information)
- Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media)
- Information you provide us when you enter a competition or participate in a survey
- Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site
- Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
- To fulfil your order and maintain your online account.
- To manage and respond to any queries or complaints to our customer service team.
- To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
- To improve and maintain the Site, and monitor its usage.
- For market research, e.g. we may contact you for feedback about our products.
- To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
- Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
- Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
- Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.
Marketing
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
- With other companies in our group of companies, as necessary to operate the Site.
- With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
- With our professional and legal advisors.
- With third parties engaged in fraud prevention and detection.
- With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
- In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
- Otherwise where we have your consent or are otherwise legally permitted to do so.
Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Storage and Retention
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Security
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Children
Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
Cookies
Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.
Your rights
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:
Telephone: 020 8443 8940
Email: enquiries@chrisandsons.co.uk
Address: Customer Services, Unit 2, 13 Crown Road, Unit 2 Trade City. Enfield, EN1 1TX
If you have any questions/comments about privacy, you should contact us via e-mail here: stella@chrisandsons.co.uk, or writing to:
Stella Vassiliou
Data Protection Officer
Chris & Sons Ltd
Unit 2, 13 Crown Road
Enfield
EN1 1TX
COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual. Further information can be found in our Privacy Policy above.
The cookies that we use can be categorised as follows
Strictly Necessary Cookies
There are several cookies generated by Chris & Sons Ltd that are required for essential site functionality, which record details such as your basket contents and browser session. These cookies are necessary for the operation of the website.
Performance Cookies
Chris & Sons Ltd uses services from Google Analytics to record page views, navigation paths and other details of your visit so that we may improve the way our website operates.
You can opt-out of being tracked by Google Analytics by installing the browser plugin available from: https://tools.google.com/dlpage/gaoptout
Functionality Cookies
These are cookies that record minor details of your interaction with Chris & Sons Ltd such as your country, language and currency settings and whether you have reached our website from one of our affiliates. While not strictly necessary for the proper function of the website, these cookies assist in tailoring the user experience to your requirements.
Targeting / Advertising Cookies
Chris & Sons Ltd employs several third-party advertising services such as Volo in order to target relevant adverts to you across their networks.
We have also integrated Social Media tools for services such as Facebook, Twitter, and Instagram into Chris & Sons Ltd to allow our users to share products and pages of the website with their friends. Each of these third-party services utilises cookies to record whether you are logged into their service and the interactions that you undertake while browsing Chris & Sons Ltd.
You can opt-out of being tracked by Doubleclick using the following tools: http://www.google.com/settings/ads/onweb/ and http://www.google.com/settings/ads/plugin/
Further resources for controlling third-party advertising services are available from: http://www.youronlinechoices.com/uk/ and http://www.networkadvertising.org/choices/
You may refuse to accept cookies by activating the relevant setting in your browser. However, please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of www.chrisandsons.co.uk
The table below lists the cookies we collect and what information they store.
| COOKIE NAME | COOKIE DESCRIPTION |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |